Why do we need a Privacy Notice?
The Data Protection Act 1998 says that we must take care of any information which we hold about you and respect your legal rights, covering the way in which your information about you is used. The first principle of the Act is that your personal information must be processed fairly. We have an obligation to let you know how we will take care of information about you and what we will use it for. This Privacy Notice tells you:
- The identity of the organisation which controls the data you are sharing (the data controller)
- The reason we collect, use and share your information
- The Agencies that your information is likely to be shared with
Identity of the Data Controller
Isle of Wight NHS Trust, St Mary’s Hospital, Parkhurst Rd, Newport, Isle of Wight PO30 5TG. Registration Number: Z3116597
Why do we collect information about you?
When you visit www.isleofwightambulance.co.uk we use a third party service, squarespace analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
We also collect the request made by your browser to the server hosting the website which includes the IP address, the date and time of connection and the page you ask for. We use this information to ensure the security of our websites and we delete it after a maximum of 3 months. We may use and disclose it as necessary in the event of a security concern or incident. For more technical details please see https://www.squarespace.com/privacy
The use of your personal information in the above ways is necessary for the legitimate interests of the Isle of Wight NHS Trust Ambulance Service Training and Community Response Services in operating and improving its website, analysing their use, and ensuring their security. Our website collects very little personal information and we use it in ways that are compatible with your individual rights and freedoms. Where you enter your personal information into an online form on our websites for any specified purpose, you will be told about the use we will make of that information (e.g. to send you information or to enable your attendance at an event).
How do we keep your records confidential?
Any personal information we hold about you is held in accordance with the Data Protection Act 1998. Everyone working for the Isle of Wight NHS Trust is required to comply with the Data Protection Act.
Everyone responsible for using data has to follow strict rules called 'data protection principles'. They must make sure the information is:
- Used fairly and lawfully
- Used for limited, specifically stated purposes
- Used in a way that is adequate, relevant and not excessive
- Kept for no longer than is absolutely necessary
- Handled according to people's data protection rights
- Kept safe and secure
- Not transferred out of the European Economic Area without adequate protection
We have training, systems and procedures in place and comply with the Information Governance Toolkit, which means that our arrangements for protecting your information are reviewed annually by specialist staff and our internal auditors. Information which you provide to us in confidence will only be used for the purposes explained to you. For most purposes we will obtain your consent, unless there are specific circumstances covered by the law.
Sharing information with other NHS organisations
We may share your personal information with other NHS organisations, or the Local Authority for health care purposes. This may include other NHS trusts, or other providers of NHS services including general practitioners (GPs), ambulance services, and primary care agencies.
Information sharing with non-NHS organisations
We will not disclose any information to third parties without your consent unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires it.
We may also be asked by other statutory bodies to share basic information about you, such as your name and address. When this happens it is normally because it will assist them to carry out their statutory duties. These non-NHS organisations may include, but are not restricted to:
- Social Services
- Education services
- Local authorities
- The police
- Voluntary sector providers
- Private sector providers
All members of staff employed by these agencies are bound by the common law duty of confidentiality which means that information that you provide to us must be held in confidence and not shared with anyone else. The Isle of Wight Trust is required by law to protect the public funds it administers. It may share information with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
Your views as a Client are important - you can help us to understand client experience and improve the way we deliver services to you. We may use your details to contact you with regard to satisfaction surveys when you have used our services. There is no obligation to take part in any such surveys.
How your personal information is used to improve the NHS
Your information will help us manage the NHS and protect the health of the public: It may be used to:
- review the service we provide to make sure it is of the highest standard and quality
- ensure that our services can meet client needs in the future
- investigate client queries, complaints and legal claims
- ensure the NHS receives payment for the services it provides
- prepare statistics on performance
- audit NHS accounts and services
- undertake health research and development (with your consent)
- train and educate
Your right to withdraw consent for us to share your personal information
You have the right to refuse/withdraw consent to information sharing at any time. Any possible consequences will be fully explained to you and could include delays / removal in receiving services.
Your right to see your personal information
Under the Data Protection Act 1998 you have the right to request a copy of your Information (for which a fee may be charged). Should you wish to do this, we ask that you contact the Information Governance department either by telephoning 01983 822099 Ex 4091 or by emailing DataProtectionRequests@iow.nhs.uk
To learn more about how we use your information, please speak to the health professionals concerned with your care, or contact the Patient Advice and Liaison Service (PALS) department
If you require more detailed information, please contact the Information Governance team firstname.lastname@example.org or telephone 01983 822099 ext. 5724.
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